You Have Questions?
We Have Answers!
Welcome to IWP! We're all about making things easier for you. Our goal is to provide an amazing user experience and advocate for injured workers. Clarity is crucial for a simple and stress-free experience. We've put together this FAQ page to answer common questions.
For Injured Workers
How will I receive my medication?
Your first shipment and any new medications will be delivered to you the very next day.* Ongoing prescriptions will be delivered by one of IWP’s contracted shipping partners, ensuring you receive your medication wherever and whenever you need it.**
Who pays for my medication?
We bill your workers’ comp insurance carrier directly and follow up with them until payment is made.
Do I have to be home to receive my medication?
Non-controlled medications may be left without a signature if the delivery driver determines it is safe. However, controlled substances require an adult (21+) to sign for the package. If no one is available to sign, we can arrange for your package to be shipped to a convenient pick-up location with one of our shipping partners. Simply contact us at 888-321-7945, and we’ll handle the details.
Can prescriptions be delivered to my PO box?
At this time, IWP is not able to ship medications to a PO Box.
How do I request a refill?
Running low? Manage your prescriptions easily with IWP. You can request a refill on the “Manage Prescriptions” page of the IWP Patient Portal, and IWP will contact your doctor to request a new prescription for you.**
How will I receive my injections?
We work with you and your physician(s) to deliver injectable medications to your physician’s office up to five days prior to your appointment to ensure treatment plans are followed. Injectable medications can be sent overnight to help keep you on schedule for your treatment plan.
What happens if my insurance company doesn’t approve my medication?
We work with your insurance carrier and fight to get you the medications you need. If they continue to deny your medications, we will reach out to your attorney or physician for supporting documentation as to why the medication is needed.
How can I change my address under my account?
Changing your shipping address is simple. You can Contact Us or call us directly at 888-321-7945 to update our Patient Care Team with your new address.
*Next-day delivery not available for all prescriptions.
**Pharmacy regulations require that we have an original, hard-copy prescription for all Schedule II controlled substances or that the prescription be electronically prescribed and transmitted to IWP.
Be Free with IWP
Tell your doctor to use IWP as your preferred pharmacy for all your workers’ compensation prescriptions — and let our dedicated team do the rest.
